Portal Quest’s First Server Merge Is Coming Soon
During the last week of August, we will be merging servers 4 and 5 together. The merge is aimed at bringing new life and fun into the game as more active players are grouped together. Because both servers are at the same Team Level/Rarity caps and have the same availables heroes, your day-to-day life as a player on either server shouldn’t change much. An exact date for the merge will be provided as we get closer to the end of the month. Read on for a detailed breakdown on the what/whys/hows!
Portal Quest has always offered a broad array of servers for players to play on, each set at staggered progression levels to allow for new communities to grow up together at roughly the same pace. As new servers are launched, older ones are automatically closed off to new players (unless they specifically choose to create an account on these “closed” servers). Due to this, servers naturally shrink in size over time.
The idea of server merges in PQ isn’t a new one, but is certainly something we’ve been interested in doing to keep competition fresh and the player base strong as the game continues to mature. We’ve decided to merge servers 4 and 5 initially, and are leaving the door open for additional merges down the road (if and when needed). Due to servers 4 and 5 being on identical content levels, these two servers are a good fit for a combined player base.
Here’s a quick breakdown of what we expect to be some commonly asked questions. As always, please feel free to post your feedback or any questions you may have that aren’t covered here!
Q: Why can’t I make a new account on server 4 or server 5?
A: As of 8/8/18 we have suspended the ability to create new accounts on these servers until after the merge. At that time the ability to create new accounts will be reinstated.
Q: What if I have an active account on both servers?
A: After the merge, you’ll have both of your accounts on the same server, in the exact same state they were in prior to the merge. That is, all resources, heroes, progression, etc. will be unchanged.
Q: What if I want to consolidate my Resources onto one account?
A: You can! By submitting a ticket to Customer Support, you can have all of your Resources, items and VIP transferred to the account that you wish to be your new “main” account. The other account will then be closed. Take note that we are unable to transfer Heros, Hero star progress, skill levels, and epic gems.
NOTE: We will only be accepting requests to merge accounts AFTER the merge has occurred, and up to 14 days after. At that time account merges will no longer be available.
Q: What if I want to consolidate my Item Inventory onto one account?
A: You can consolidate your inventory just the same as your Resources by submitting a ticket to Customer Support. Note that this includes all Gear, Gear Scraps, Consumables, Hero Shards, Epic Shards, and Chests.
Q: What will happen to my Guild after the merge?
A: Nothing! No changes to your Guild Size, Perks or Members will occur. However, there will likely be some changes that are Guild War related. See below for more on that.
Q: What about the Guild War Season?
A: We’re timing the merge to happen after the latest Guild War Season ends on servers 4 and 5, so there should be no impact to your current War Season.
Q: What will happen to my Guild War score?
A: Since Server 4 Guilds have, on average, quite a few more Crowns than their Server 5 counterparts, we’re going to increase Server 5 guild crowns to match Server 4 Guilds in the rankings at the time of the merge. The reason for this is to avoid Server 5 Guilds getting demoted unfairly in the overall rankings, and to put all Guilds on an even playing field that matches as closely as possible their overall rank from before the merge.
Unfortunately there can be only one 1st/2nd/3rd/etc place, so tiebreakers will be used to finalize the rankings at the beginning of the new season. The tiebreaker system being used is identical to the existing system that’s in use, and will analyze scores and when they were achieved PRIOR to the merge. While your Guild may lose (or in some cases gain) some rankings at the beginning of the season, Crown totals will be lined up enough that your Guild should end up exactly where it needs to be after the first few battles.
Q: What about the Arena and Arena Rankings?
A: Arena Leagues will automatically form and split/merge/etc as normal after a merge. You’ll definitely notice an increase in Arena League splits initially, as both Server’s Leagues merge together at once. This should calm down naturally as the game smooths out League size automatically.
Challenger leagues will have the biggest difference initially. The Challenger bracket will demote the bottom TWO of the bracket at a time instead of the bottom one until a normal sized Challenger League is established, at which point things return to the bottom Challenger players being demoted one at a time.
Q: What about Royal Tournament?
A: See previous question.
Q: What will happen If I am the leader of a guild on each server?
A: Nothing! You will be the proud owner of two guilds on the same server.
Q: What if both of my guilds have the same name?
A:In this instance simply submit a ticket to CS within 14 days of the server merge and we will offer both of your guilds a free name change.