Didn't get my purchased items


#1

I bought 2 packs on Thanksgiving but didn’t receive anything despite the money coming out of my bank account, anyone else have this issue or know what’s going on with that…?


#2

It was a bug, but don’t worry, PB is currently fixing it


#3

Same happened with me, I have had no response yet.


#4

The items from the Thanksgiving Guild Gift event have now all been delivered. Thank you for being patient!


#5

Me too… Been messaging non-stop… I hope they correct it soon. :confused:


#6

I still haven’t received my thanksgiving day purchase.


#7

Still waiting.


#8

All the purchase rewards were sent out yesterday through the game mailbox. If you didn’t receive them, please contact support through the game so they can review the logs.


#9

I have, and I am still waiting… I’m starting to get a bit upset. Because Elliot said…


#10

I spent over $250.00 on the game the week before… All I was missing were the 50 blue, 50 red, 50 green, and 15 10x chest. I just want it fixed. That is why I came here because it isn’t fixed. Please help.


#11

Your ticket is open and waiting in the queue. We have a large number of tickets to review, and we will get back to you as soon as we can. I appreciate you being patient for a little longer.


#12

Thank you Polaris,
That is all I needed to know… just didn’t want to be lost in the shuffle so to speak…
As always thank you for all that you do…
Jonesy