How do i get empress

#1

6 people on server 1 have empress. Used 4 k of gold chests, 400 finesse chests and also tried silver chests. And not one shard

#2

Only Heroic Chests and Sign In

#3

I used 400 finesse chests

#4

She’s not in Finesse Chests. She’s in Heroic Chests.

#5

Ha, ok thanks