I spend 1350 diamonds to 5 dragon heir's dungeon chests


#1

i spend 1350 diamonds to 5 dragon heir’s dungeon chests,and then i get 1 double dungeon items and nothing else should there not be at least 4 other items?? this is just bieng ripped off by you i use so many money on your game and this is the thanks i get for doing so,i am very dissapointet and i am sory if i am not spelling right i am from denmark.i hope to get the rest i am owned for that bought !


#2

Best is to always make a screenshot & send it to support (in game) if you see anything that shouldn’t be…
There should be 4 other items, like you said, if you purchased the buy 5 option, so this should be a bug…


#3

Tag et skærmbilled og send det til PerBlue
Hvis du mener der er sket en fejl

Er du 100% sikker på at du trykkede 5x og ikke 1x i kisterne
Jeg har aldrig mødt sådan et problem og jeg har åbnede over 10k kister.
Men den her “Discourse / forum” kan ikke hjælpe meget
Kun PerBlue hvis man giver dem et bevis på en fejl i systemet


#4

Each chest gave you 20% of the item. Math :grin:


#5

The same thing happened to me today. Idk why. And I actually hit the “buy 5” button (ugh I hate when I do that). There’s no point in putting in a ticket cuz with no screenshot, no foul, ya know? Sooo annoying


#6

Please do put in a ticket. We can look at the logs and see how much you spent, and what you were rewarded. If you report things, we can fix them faster.


#7

We found the bug and it will be fixed for future chests. We’ll be refunding diamonds tomorrow for people who did the buy 5x - just waiting to get the data.


#8

What about the 50 I bought?

Disclaimer: no. No I didn’t


#9

We keep logs…


#10

You did see the disclaimer, yes?


#11

Yes. :smiley:


#12

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#13

Jeg har sendt en mail men jeg spillede på mobilen så ikke nogen screenshot men har ikke hørt noget fra dem endnu?


#14

Sounds good but there is a lot of flaws obviusly when i pressed like to this note it was the girls avatar there came up? :grinning: