Servers 4 & 7 Merge Details!

Hello Server 4 and 7 Players!

Here are the details for the merge between servers 4 and 7.

The merge will take place on July 1, 2019 in the morning. All game servers will be down during this process.

The overall merge process is similar to other server merges, but please check out all of the specific details below.

Guild War:

There will not be matchmaking in Guild War on July 1. The next matchmaking will be on July 3.

Account Consolidation:

Players on these servers will be able to consolidate belongings from alternate accounts after the merge is complete. Please review the following details:

NOTE: Players are not required to merge accounts, if you want to keep both accounts as is you do not need to take any additional action.

The following are able to be transferred:
Resources, including

  • Hero XP
  • Gold
  • Diamonds
  • VIP and Raid Tickets
  • Shop Tokens
  • Torches and Epic/Boss Keys
  • Guild Script

Inventory items, including:

  • Fully Crafted Items
  • Item Scraps and Epic Gear Scraps
  • Chests
  • Consumables
  • Hero Shards
  • Gold Nuggets
  • Guild Trophies
  • Unlocked Cosmetics - there will be no compensation for duplicate cosmetics

The following are UNABLE to be transferred:

  • Anything equipped or inherently attached to your Heroes (excluding Cosmetics), including:
    • Equipped Items
    • Epic Gear or Epic Gear Levels
    • Skill Levels
  • Full Heroes, Hero Stars or Hero Rarities, or Hero Levels
  • Team Level or Team Level Experience
  • Dungeon Experience or Dungeon Experience Levels
  • “Banked” Stamina
  • Unclaimed mail
  • Arena or Royal Tournament Rankings
  • Essences

Additional things to keep in mind if you’re considering a consolidation:

  • Spend all of your stored (“banked”) Stamina prior to the merge - use it or lose it!
  • Normal and Elite Campaign Progress will match the state of the Campaigns on your destination Account, including unlocked chapters and earned Stars.
  • Dungeon depth progress will match the state of the Dungeon on your destination Account, including unlocked Boss Dungeon difficulties and Epic Epic Dungeon.
  • Finish your Daily Quests to claim as much loot as you can, because no Daily Quests will transfer.
  • Unlocked difficulty levels for Tower, Trial, Dungeon, Crusade, etc will be derived from the Destination Account
  • If you are a Guild Leader and are transferring, it is highly recommended you designate a new leader before transferring, otherwise your Guild will be forced to strip your leadership themselves.
  • Inform your friends! Your transferred account will be PERMANENTLY CLOSED following the transfer of goods to your Destination Account, and your friend list WILL NOT automatically update.
  • Challenger Arena Leagues will demote the bottom TWO players at a time until the Challenger League size returns to 100 players
  • Regular Arena and Royal Tournament Leagues will merge and split as always after the merge. You may however notice an increase in the amount of splitting/merging while things settle down post merge.
  • Break down any equipped Epic Gear Crystals on any accounts you are transferring out of, as no equipped Epic Crystals will transfer. By breaking them down, you’ll get 50% of the Strength or Vitality back, which can then be transferred.
  • Chat Silences and Bans will carry over and be unchanged

Here are the steps for how to request a consolidation:

You have 2 weeks from when the merge completes to request a transfer, after which we will no longer offer account consolidation. All account consolidation requests must be received by 10 AM CT on Monday, July 15.

  1. Make a note of the Account ID you want to transfer your goods into - this will be your DESTINATION account
  2. Make a note of the Account ID you want to transfer goods OUT of - This is the account that will be PERMANENTLY CLOSED after the transfer is complete.
  3. Submit a ticket to Customer Support with both account ID’s, and carefully indicate which Account ID is the Destination Account (i.e the Account you want to KEEP), and which is the account you’re transferring goods out of. To help us expedite these requests, please include “Account Consolidation Request” at the top of your ticket.
  4. If you have multiple accounts you wish to transfer goods out of, please indicate them all in the same ticket.
  5. We will review requests for multiple transfers on a case by case basis to ensure fairness to all players
  6. Note that this is an IRREVERSIBLE PROCESS, and you will never have access to your retired account again.
  7. Sit back and relax - Player Support will process your request as quickly as possible.
  8. Consolidation will only begin taking place after the merge is complete.

Final disclaimer:
You must always have been and currently are the sole owner of all involved Accounts.

1 Like

This post was flagged by the community and is temporarily hidden.


I thought you’d left?

Can’t wait for the merge.
Finally down to two accounts again.

And that S9 thing that we don’t talk about.

Wish you would allow essence transfers.
Especially now they drop in dungeon.

1 Like

I don’t see any mention of how you are going to address the guild war perk differences between the servers. S4 has had much longer time to build up influence for the new war perks.

1 Like

I’m pretty sure their answer will be git gud.

To the dungeon with you!

You should already have the starting AP/AC one. After that I believe it is just increasing the mage towers which costs 2 million each. There are 9 of them so 18 million is the total need. But you obviously only use 2, so have some time to max out if you don’t have that much saved.

1 Like

As long as you have a spy in S4 that has noted which mage towers they’ve faced along the way, you should only need the first two perks anyway.

Merges,merges, bwahaha…time for One Cyber Server. Please don’t put Pix or Turt in charge as they are meanies :grin::rofl::wink:


Thank you PB for letting us merge the accounts. That helps a lot when you can’t be equally active on all accounts, but you still want to use them. Thanks :+1::grin:


Did I understand correctly? The stamina I have in my destination account will disappear?

The stamina in your destination account will remain. The list indicates the things that can’t be transferred from the account being assimilated.


Thank you, & sorry. I’m trying to learn so much. I’m older so my brain doesn’t process as fast as it used to. But once I get it, ooh boy. This game is great for my facilities. Lol. I’m having a great time, I just do not want to make mistakes, so I ask questions.



I found my old account! However, it is on my corrupted iPhone 8. When I attempted to retrieve my account number and information to submit for request to merge, the phone showed me two accounts that had attached to my name and charged to my cell phone account. I did take a screen shot of who hacked my a count,. I don’t know if this is the correct Forum to post the image. Please advise as to what I should do about my lost account? I did not get a screen shot of my ID# bc the iPhone is corrupted, but I do have a screen shot of my account name. Please helpe? Thank you so much.

Send in a support ticket from your new device and whichever account you can currently use to access the game. Attaching it to a recovery method now will help speed up recovery!

1 Like

??? You wish me to send you an image from the corrupted device? I am unable to access PQ.

I have my destination account & the phone the my destination account lives on. Is this what you are explaining to me?

Am I to send you the one screen shot I managed to obtain before the phone went into a PQ loop? I think I might be able to obtain the corrupted iPhone ID info, will this help you track down my old account?

Sorry, I realize I’m thick when it comes to issues. I am trying to get it right the first time.


Send the screenshot & as much info as possible of your old account to them via your new phone!

1 Like

Will do. I sent the screenshot I managed to get to my destination phone. It shows the hackers. I’m working with :apple: support to get the charges reversed.

1 Like

The support option on my profile is not working. What I mean is, I click on my game profile and go to support, send a message and I am not getting any responses. All the messages I’ve ever sent are just sitting there.

Today I purchased the “Suit Up” package and received zero cosmetics. I have spends thousands of diamonds on skill points and the app is not increasing my hero skills although the app is eating my skill points.

For ever one purchased skill points it comes in sets of ten. I lost count after 120 skill points or twelve sets of skills points disappeared. Now the packages I am purchasing are not even being applied to my gamer account.

I cannot reach the support through the game app. Is there another way. This has become the most expensive game EVER bc it’s not just the Suit up app that has not been applied. It’s not just the skill points that have disappeared. My epic gear and power vials I have purchased have disappeared. I have a ragtag collection of epic skills but compared to the amount of money I am throwing at this app, I am receiving gear for green and blue level heroes. I have THOUSANDS of stamina points. That is how I can price how much money I’ve spent at a glance. I have all orange heroes and zero way to figure them. I see other players forging their orange heroes. What am I doing wrong or what is wrong with the app? Is there a bug in the app?


Are you on server 10?

Others have the same problem…

If you can’t contact them in game, use this :wink:

Note: it’s the weekend, so answers will be slow

No, I think I’m on server four. How can I figure out what server I’m on? There was a typo in my message. I have all orange heroes and no way to forge them. Super frustrating.