Thank you for ignoring me PerBlue.
I contacted support after not receiving a lot of relevant hero shards when I opened 1000+ chests. Before the last two heroes were introduced I stockpiled chests. When released I opened all.
700 gold chests. 55 finesse chests and 55 focus chests. I only needed tempest, panther and dragoon. Out of these chests I received these three heroes once…
After that Huge disappointment, the next day I bought some extra deals, 120 finesse chests, 120 focus chests. About 35 gold chests and energy besides that.
Out of these chests. I received No panther, 4 dragoon shards and 18 tempest shards. I payed €30 for this.
Being very annoyed by this after hearing from guild mates they received panther 3 times in 20 chests for example, I wrote to support about this.
In this message I referred to the chests being ‘shit’. Because they are!
Perblue’s focus was put completely on this one word. They would not help me because of using vulgar language… Even tho this made me laugh. It’s just completely ridiculous imo.
Since then all messages I send them about this, even tho I’m not using any vulgar language, are just being deleted and I’m being ignored.
I play this game for a year now. S1 vip 9, s2 vip 6, s3 vip 13, s8 vip 4.
I think as a paying customer, even after using a vulgar word…, I should definitely not be ignored.
I’m very much done with this and this makes me want to quit the game.